Frequently Asked Questions
What is a serviced apartment?
A serviced apartment offers space and flexibility of home coupled with the service and comforts of a hotel.
What is included in my rate?
This varies from Location to location. Please visit the apartment description details on the website
How do I reserve my luxury apartment and how do I pay?
You can contact a member of our friendly team on 0800 093 77 51 from 9am to 6pm Monday to Friday to reserve your apartment. Payment is required at time of booking. For detailed information on accepted methods of payment, please refer to our terms and conditions.
I have booked my apartment, what happens next?
You will receive a confirmation of your booking, a receipt for payment and a copy of our terms and conditions 7-10 working days from making your booking.
Who do I contact if I have a query regarding my booking?
You can contact JMP Luxury on 0800 093 77 51 9am to 6pm Monday to Friday or you can e-mail your query to reservations@jmpluxury.com. Please provide your name, arrival date and booking number when making a query.
What is the check in/check out procedure?
This varies from location to location. The check in/out procedure will be detailed in your booking confirmation.
What time can I check in?
This varies from location to location. The check in/out procedure will be detailed in your booking confirmation.
What time is check out?
This varies from location to location. The check in/out procedure will be detailed in your booking confirmation.
What is the minimum stay?
With JMP there is no minimum stay*,
How often the apartments serviced and what can I expect?
Your apartment is serviced once a week between the hours of 9am to 5pm on a Monday or a Friday. The service will consist of a refresh clean of your apartment and the change of your linen and towels.
What extras can I pre book?
You can book anything from a fully stocked fridge on arrival, Late check out rooms, airport transfers to having your clothes laundered. Alternatively if there is a request not listed, simply call reservations on 0800 093 77 51
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