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Serviced Properties Limited - Terms and Conditions
Reservations General - All Client types
All bookings made by a Private Individual(s), Firm, Company, or Group
will be referred to as ("The Client") and are subject to the following Terms and Conditions.
All bookings are made subject to availability.
Once Serviced Properties Limited referred to as ("The Company"), accepts a booking, a contract will exist between "The Client" and "The Company". "The Company" reserves the right to request written confirmation of any booking.
Arrival and Departure Times - All Client types
Occupation of the apartments and use of its car parking space is available from 3.00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure.
The apartments and car parking spaces are available for the time stated herein, unless agreed otherwise and stated in the Companies and Groups Booking Contract attached to the Terms and Conditions.
For Individuals, as confirmed in writing and delivered by post, fax or e-mail by "The Company", any extension to departure times or early arrivals (including the car park space) will incur an additional charge.
Accepted method of Payment/s - All Client types
Credit card, Cheque, Cash, Bankers Draft, BACS or CHAPS. All payments should be in GB Pounds for the amount shown on the invoice(s) or a reserve currency, without deduction for conversion commissions.
For Private Individuals, cheques must be supported by the value of their cheque guarantee card.
Cheques valued more than the guaranteed amount, must be received 14 nights prior to date of arrival.
Company Credit Facilities
Credit accounts are available for Companies and some Groups, details are set out below:-.
"The Company" requires at least twenty-one (21) nights notice, prior to the date of arrival, to arrange credit facilities for clients.
Credit accounts must not exceed their approved credit limit, at any time.
Application forms for credit facilities, are available from our Accounts Department.
Liability.
Unless negligence by, "The Company" is established and proved by an independent body, "The Company" will not be held liable for injury to any person, loss of, or damage to any property, or any client or person staying or visiting the apartments or its general facilities and area.
Vehicles are parked in the car park, at the full risk of the guest.
General.
This Contract shall be subject to English Law:
1. "The Company" will take all reasonable steps to ensure that the requirements of each reservation, is met to the best of its ability. "The Company" reserves the right if necessary, to provide alternative services of an equivalent standard, at no extra charge to "The Client".
2. "The Client" shall not permit the use of its occupied facilities for any other purpose than that stated in the original booking correspondence; unless written consent is obtained from ''The Company'', prior to the commencement of the occupancy of the apartments.
3. Any alteration to these terms and conditions must be agreed in writing and in advance of any occupancy by "The Client" and may be subject to a separate contract which must bear the signature of "The Client" and be signed on behalf of ''The Company'', by a director of ''The Company''.
4. "The Company" has endeavoured to ensure all information in its advertising material is correct at time of printing; it reserves however the right to alter, substitute or withdraw any service, facility or amenity at any time, without notice if necessary.
5. "The Client" accepts that "The Company" and its agents have unrestricted right of access at all times to all apartments, in the event of an emergency and /or a perceived emergency and at all times provided reasonable notice is given to "The Client" and "The Client" agrees to comply with the following :
6. "The Client" agrees that maintenance and housekeeping staff are allowed to gain access for the purpose of repair or cleaning the apartment, on a daily basis or when necessary.
7. To limit the total number of guests in the apartment, who stay overnight, to the amount shown on the reservation, which is in accordance with Fire, Health and Safety regulations.
"The Company'' reserves the right to surcharge each authorised "Client" for any unauthorised extra guest, an amount equivalent to the cost of the apartment, in which they have stayed, without authorisation.
8. Parties, group gatherings or functions must be agreed in writing in advance of commencement of "The Client's" visit. The guests are required to respect the right to quiet enjoyment of other guests, in any apartment.
9. "The Company" reserves the right to end unauthorized functions and will require any guest, which in the opinion of "The Company", is causing a nuisance to others, to cease their activities immediately.
10. "The Company" reserves the right to approve any externally arranged entertainment, services or activities that "The Client" has arranged but cannot accept liability, for any resultant costs.
11. Use of the common areas for entertainment by "The Client" or their visitors, such as gardens and roof terrace, must be pre-arranged and approved in writing, by the Management.
12. "The Client" accepts full responsibility for and including its visitors, in the apartment/s and all the common areas. Use of car park spaces for all visitors is strictly prohibited. Use of the car park space by "The Client" after the check-out time of 11:00 a.m. is also prohibited.
13. Any damage to the apartment and the apartment's fixtures, fittings, furnishings and common areas or general facilities will be the responsibility of "The Client" and will be charged for accordingly, plus an administration fee of £35.00, by debiting the total, from the "Client's" account.
14. "The Client" hereby warrants and represents that they will not keep in the apartments any of the following:-
i. Any live animals of any description, with the exception of Guide dogs for the blind/deaf and then only in designated areas.
ii. Firearms, illegal drugs or any other illegal goods.
iii. Anything that is unlawfully in their possession.
iv. Anything specified as being prohibited in any written notice or list, which may be issued from time to time by the management of "The Company".
15. "The Client" agrees not to use or store articles or liquids that are dangerous, noxious, inflammable, explosive or which may give rise to a health or fire risk without written consent of, "The Company"
16. "The Client" agrees to observe all normal and reasonable precautions for security of the apartment and also for the buildings in general and to respect the privacy of and give due consideration, to other guests.
17. "The Client" hereby warrants and represents that they will not use the apartment for any purpose that is either illegal and/or immoral.
18. "The Company" will not be liable for any failure to provide or delay in providing facilities, services, food or beverages, as a result of events or matters outside its control.
19. "The Client" is responsible for ensuring that any band or musician or any other person or body employed by them, complies with all statutory requirements and the requirements of the management.
20. "The Company" must comply with certain licensing and statutory regulations and requires "The Client" to fulfil their obligations in this respect.
21. "The Company" is concerned for health and safety of "The Client" and "The Client" should therefore abide by all company's Fire, Health and Safety Regulations and all statutes that exist.
22. Any acceptance of a reservation by "The Company" and or its agents from "The Client", cannot be assigned or transferred to any other party, and nothing herein contained shall create or be deemed or implied to create any relationship of the landlord or tenant between the parties hereto.
23. The final account must be settled before leaving the premises. In the case of an approved credit account "The Client", his agent or his company must make settlement, within 7 days of the invoice date.
24. "The Company" reserves the right to charge interest on overdue accounts, at a compounded rate of 4% per calendar month or part thereof above the bank base rate, current at the time.
25. "The Client" by confirming a booking with "The Company" accepts these Terms and Conditions in full, without exception and/or variation, unless any such variation is agreed between "The Client" and duly signed by "The Client" and an authorised signatory of "The Company".
Reservations relating to Companies and Conferences involving two (2) or more apartments.
A signed Group Booking Contract will need to be submitted by "The Client" to "The Company" together with the 50% non-refundable deposit, four (4) calendar months, prior to the date of arrival.
The Final balance must be paid one (1) calendar month, prior to the date of arrival of, "The Client".
The initial date of arrival will form the basis from which payments, on the Group Booking, are due.
For additional apartment(s) reserved after paying the 50% non-refundable deposit (but prior to the payment of the final balance), a non-refundable 50% deposit for the additional apartment(s) reserved must be paid, on reservation.
For additional apartment(s) reserved after the final balance has been paid, the full value of the additional apartment(s) reserved must be paid on reservation.
Failure to meet these payments, agreed dates and requirements will result in cancellation, without prior notification. All bookings are provisional and subject to cancellation by "The Company", unless the full amount of the total value of the reservation together, with the signed Booking Contract, is received by "The Company".
Method of payment for extras such as telephone calls, alcohol and other services supplied by "The Company" to individual guests, are subject to prior agreement by "The Company" and "The Client".
Cancellations and amendments relating to Companies and Conferences involving four (4) or more apartments.
For cancellations of Group Bookings notified four (4) calendar months, prior to the initial date of arrival, a full refund will be given.
For cancellations of Group Bookings notified, within the period of four (4) calendar months, prior to the initial date of arrival, the deposit will be forfeited.
For amendments to Group Bookings made four (4) calendar months prior to the initial date of arrival, no charges will be incurred.
For amendments made within the four (4) calendar months but before two (2) calendar months prior to the initial date of arrival that lead to a reduction in the number of apartments or a shortening of stay of the Group Booking, a cancellation charge equivalent to 50% of the value of the amendment, will be applied to the deposit paid.
For amendments made within two (2) calendar months prior to the initial date of arrival that lead to a reduction in the number of apartments or a shortening of stay to Group Bookings, a cancellation charge equivalent to the value of the amendment, will be applied to monies paid.
Reservations relating to Private Group bookings involving four (4) or more apartments.
A signed Group Booking Contract will need to be submitted to "The Company" together with 50% Non-Refundable deposit three (3) calendar months, prior to the date of arrival.
The Full balance of the total reservation, must be paid one (1) calendar month prior to the date of arrival.
Failure to meet these payments, agreed dates and requirements will result in cancellation, without prior notification of any bookings.
In the unlikely event of cancellation on behalf of Serviced Properties Limited due to unforeseeable circumstances, a full refund will be made.
Cancellation will only be valid, if a cancellation number has been issued.
All bookings are provisional and subject to cancellation by "The Company", unless the full amount of the total value of the reservation together with the signed Booking Contract is received by "The Company".
Extras such as telephone calls, alcohol and other service supplied by "The Company" to individual guests, must be settled by the lead guest, in each apartment before their departure.
Confirmation for Long Stay Private Guests (more than 14 nights with negotiated lower rates)
A deposit equivalent to seven (7) night's accommodation is required, at least seven (7) nights, before the date of arrival or at the time of booking.
All or any "extras" charges must be settled by the guest, prior to vacating the premises.
Settlement of the account including the extras will be required on every seventh day of the stay, starting from the date of arrival.
All accommodation charges and any "extras" charges must be settled by the guest, prior to vacating the premises.
Cancellation for Long Stay Private Guests (more than 14 nights with negotiated lower rate).
By "The Client"
Cancellation received more than 7 nights in advance of agreed arrival date, no charge will be made and the deposit will be returned.
Cancellation received less than 7 nights in advance of agreed arrival date, one week's accommodation will be charged i.e. 7 nights at the negotiated rate.
For clients failing to arrive for a booking, "no-shows", seven (7) night's accommodation will be charged.
By "The Company"
"The Company" reserves the right to cancel the booking if:
1. The apartment(s) or part of it is closed due to circumstances beyond its control.
2. "The Client" becomes insolvent or enters into liquidation or receivership
3. To avoid a breach of these conditions.
4. It prejudices the reputation or causes or might cause in ''The
Company's" opinion, damage to the apartments and its common areas.
5. In any of these circumstances "The Company" will refund any payments
made in advance, but will have no further liability to "The Client".
Early Curtailment for Long Stay Private Guests (more than 14 nights with negotiated lower rate).
The guest will be charged for the remaining balance of nights of their original booking, not to exceed a maximum of seven nights, of our published tariff rate.
Early curtailment of a reservation will only be effective on the date of receipt of the request to cancel and must be made by written notification, or by acknowledged fax or e-mail to "The Company's" reservation department.
Early curtailment will only be regarded as valid if a confirmation, in writing by a manager, has been issued.
Amendments for Long Stay guests (more than 14 nights with negotiated lower rate).
By "The Client"
1. Amendments to numbers and or arrangements must be confirmed to "The Company" in writing.
2. Reduction in the numbers of nights/ apartments of the total value of the booking is subject to "The Company's" cancellation policy for Long Stay.
3. Amendment more than 7 nights in advance of agreed arrival date, no charge will be made and the deposit will be returned
4. Amendment less than 7 nights in advance of agreed arrival date, one week's accommodation will be charged i.e. 7 nights at negotiated rate.
By "The Company"
1. Should for any reason beyond its control, "The Company" need to make any amendments to your booking, "The Company" reserves the right to offer an alternative choice of facilities.
2. Should "The Client" make significant changes to the reservation or the expected number of guests, this may result in amendments in the rates applicable and or the facilities offered by ''The Company''.
Reservations and Deposits relating to Private individual(s):
Reservations made by private individuals will be considered confirmed if "The Client" supplies the deposit equivalent to one night's accommodation fee per apartment is reserved by credit/debit card.
Any other method of payment would need to be agreed beforehand with "The Company".
The credit card supplied must be in the name of the individual making the reservation and must be presented at time of check-in.
If a third party is paying for the accommodation and is not present at check-in it is essential that an authorisation form is completed by that person and returned to "The Company" before a booking can be confirmed.
Cancellation relating to Private individual(s):
By "The Client"
Cancellation of the reservation will only be effective on the date of receipt and must be made by written notification or by acknowledged fax or email to "The Company".
If cancellation is advised by telephone it will only be regarded as valid if a "cancellation reference number" has been issued by Serviced Properties Limited.
Cancellation will only be effective from the date of issue of the "Cancellation Reference number."
1. For cancellation of the whole, or part of the reservation, more than 24 hours prior to the date of arrival, no charge will be made and the deposit will be returned.
2. For cancellation of the whole, or part of the reservation, less than 24 hours prior to the date of arrival, one night's accommodation per apartment will be charged (equivalent to the deposit amount).
3. For clients failing to arrive for a booking, "no-shows", one night's accommodation per apartment will be charged (equivalent to the deposit amount).
By "The Company"
"The Company" reserves the right to cancel the booking:-
1. The apartment or part of it is closed due to circumstances beyond its control.
2. If "The Client" becomes insolvent or enters into liquidation or receivership
3. To avoid a breach of these conditions.
4. If it prejudices the reputation or causes damage to the apartments.
5. In any of these circumstances "The Company" will refund any payments made in advance, but will have no further liability to "The Client".
Proof of identification relating to Private individual(s)
The lead guest in each apartment will be required to show a signed and photographed identification i.e. a new type UK Driving Licence or passport at check-in.
A photocopy of this ID document will be taken by "The Company" on arrival for security purposes and will be disposed of, after checkout.
Charges and Payments relating to "Walk-ins" Private individual(s)
Unannounced guests, "walk-ins", must pay for their accommodation on arrival, in addition to the equivalent of one night's accommodation, which may be applied to any extra costs incurred by the guest.
The balance of this amount will be returned at departure.
All disputes should be addressed for the attention of the Managing Director, Serviced Properties Limited
Reservations General - All Client types
All bookings made by a Private Individual(s), Firm, Company, or Group
will be referred to as ("The Client") and are subject to the following Terms and Conditions.
All bookings are made subject to availability.
Once Serviced Properties Limited referred to as ("The Company"), accepts a booking, a contract will exist between "The Client" and "The Company". "The Company" reserves the right to request written confirmation of any booking.
Arrival and Departure Times - All Client types
Occupation of the apartments and use of its car parking space is available from 3.00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure.
The apartments and car parking spaces are available for the time stated herein, unless agreed otherwise and stated in the Companies and Groups Booking Contract attached to the Terms and Conditions.
For Individuals, as confirmed in writing and delivered by post, fax or e-mail by "The Company", any extension to departure times or early arrivals (including the car park space) will incur an additional charge.
Accepted method of Payment/s - All Client types
Credit card, Cheque, Cash, Bankers Draft, BACS or CHAPS. All payments should be in GB Pounds for the amount shown on the invoice(s) or a reserve currency, without deduction for conversion commissions.
For Private Individuals, cheques must be supported by the value of their cheque guarantee card.
Cheques valued more than the guaranteed amount, must be received 14 nights prior to date of arrival.
Company Credit Facilities
Credit accounts are available for Companies and some Groups, details are set out below:-.
"The Company" requires at least twenty-one (21) nights notice, prior to the date of arrival, to arrange credit facilities for clients.
Credit accounts must not exceed their approved credit limit, at any time.
Application forms for credit facilities, are available from our Accounts Department.
Liability.
Unless negligence by, "The Company" is established and proved by an independent body, "The Company" will not be held liable for injury to any person, loss of, or damage to any property, or any client or person staying or visiting the apartments or its general facilities and area.
Vehicles are parked in the car park, at the full risk of the guest.
General.
This Contract shall be subject to English Law:
1. "The Company" will take all reasonable steps to ensure that the requirements of each reservation, is met to the best of its ability. "The Company" reserves the right if necessary, to provide alternative services of an equivalent standard, at no extra charge to "The Client".
2. "The Client" shall not permit the use of its occupied facilities for any other purpose than that stated in the original booking correspondence; unless written consent is obtained from ''The Company'', prior to the commencement of the occupancy of the apartments.
3. Any alteration to these terms and conditions must be agreed in writing and in advance of any occupancy by "The Client" and may be subject to a separate contract which must bear the signature of "The Client" and be signed on behalf of ''The Company'', by a director of ''The Company''.
4. "The Company" has endeavoured to ensure all information in its advertising material is correct at time of printing; it reserves however the right to alter, substitute or withdraw any service, facility or amenity at any time, without notice if necessary.
5. "The Client" accepts that "The Company" and its agents have unrestricted right of access at all times to all apartments, in the event of an emergency and /or a perceived emergency and at all times provided reasonable notice is given to "The Client" and "The Client" agrees to comply with the following :
6. "The Client" agrees that maintenance and housekeeping staff are allowed to gain access for the purpose of repair or cleaning the apartment, on a daily basis or when necessary.
7. To limit the total number of guests in the apartment, who stay overnight, to the amount shown on the reservation, which is in accordance with Fire, Health and Safety regulations.
"The Company'' reserves the right to surcharge each authorised "Client" for any unauthorised extra guest, an amount equivalent to the cost of the apartment, in which they have stayed, without authorisation.
8. Parties, group gatherings or functions must be agreed in writing in advance of commencement of "The Client's" visit. The guests are required to respect the right to quiet enjoyment of other guests, in any apartment.
9. "The Company" reserves the right to end unauthorized functions and will require any guest, which in the opinion of "The Company", is causing a nuisance to others, to cease their activities immediately.
10. "The Company" reserves the right to approve any externally arranged entertainment, services or activities that "The Client" has arranged but cannot accept liability, for any resultant costs.
11. Use of the common areas for entertainment by "The Client" or their visitors, such as gardens and roof terrace, must be pre-arranged and approved in writing, by the Management.
12. "The Client" accepts full responsibility for and including its visitors, in the apartment/s and all the common areas. Use of car park spaces for all visitors is strictly prohibited. Use of the car park space by "The Client" after the check-out time of 11:00 a.m. is also prohibited.
13. Any damage to the apartment and the apartment's fixtures, fittings, furnishings and common areas or general facilities will be the responsibility of "The Client" and will be charged for accordingly, plus an administration fee of £35.00, by debiting the total, from the "Client's" account.
14. "The Client" hereby warrants and represents that they will not keep in the apartments any of the following:-
i. Any live animals of any description, with the exception of Guide dogs for the blind/deaf and then only in designated areas.
ii. Firearms, illegal drugs or any other illegal goods.
iii. Anything that is unlawfully in their possession.
iv. Anything specified as being prohibited in any written notice or list, which may be issued from time to time by the management of "The Company".
15. "The Client" agrees not to use or store articles or liquids that are dangerous, noxious, inflammable, explosive or which may give rise to a health or fire risk without written consent of, "The Company"
16. "The Client" agrees to observe all normal and reasonable precautions for security of the apartment and also for the buildings in general and to respect the privacy of and give due consideration, to other guests.
17. "The Client" hereby warrants and represents that they will not use the apartment for any purpose that is either illegal and/or immoral.
18. "The Company" will not be liable for any failure to provide or delay in providing facilities, services, food or beverages, as a result of events or matters outside its control.
19. "The Client" is responsible for ensuring that any band or musician or any other person or body employed by them, complies with all statutory requirements and the requirements of the management.
20. "The Company" must comply with certain licensing and statutory regulations and requires "The Client" to fulfil their obligations in this respect.
21. "The Company" is concerned for health and safety of "The Client" and "The Client" should therefore abide by all company's Fire, Health and Safety Regulations and all statutes that exist.
22. Any acceptance of a reservation by "The Company" and or its agents from "The Client", cannot be assigned or transferred to any other party, and nothing herein contained shall create or be deemed or implied to create any relationship of the landlord or tenant between the parties hereto.
23. The final account must be settled before leaving the premises. In the case of an approved credit account "The Client", his agent or his company must make settlement, within 7 days of the invoice date.
24. "The Company" reserves the right to charge interest on overdue accounts, at a compounded rate of 4% per calendar month or part thereof above the bank base rate, current at the time.
25. "The Client" by confirming a booking with "The Company" accepts these Terms and Conditions in full, without exception and/or variation, unless any such variation is agreed between "The Client" and duly signed by "The Client" and an authorised signatory of "The Company".
Reservations relating to Companies and Conferences involving two (2) or more apartments.
A signed Group Booking Contract will need to be submitted by "The Client" to "The Company" together with the 50% non-refundable deposit, four (4) calendar months, prior to the date of arrival.
The Final balance must be paid one (1) calendar month, prior to the date of arrival of, "The Client".
The initial date of arrival will form the basis from which payments, on the Group Booking, are due.
For additional apartment(s) reserved after paying the 50% non-refundable deposit (but prior to the payment of the final balance), a non-refundable 50% deposit for the additional apartment(s) reserved must be paid, on reservation.
For additional apartment(s) reserved after the final balance has been paid, the full value of the additional apartment(s) reserved must be paid on reservation.
Failure to meet these payments, agreed dates and requirements will result in cancellation, without prior notification. All bookings are provisional and subject to cancellation by "The Company", unless the full amount of the total value of the reservation together, with the signed Booking Contract, is received by "The Company".
Method of payment for extras such as telephone calls, alcohol and other services supplied by "The Company" to individual guests, are subject to prior agreement by "The Company" and "The Client".
Cancellations and amendments relating to Companies and Conferences involving four (4) or more apartments.
For cancellations of Group Bookings notified four (4) calendar months, prior to the initial date of arrival, a full refund will be given.
For cancellations of Group Bookings notified, within the period of four (4) calendar months, prior to the initial date of arrival, the deposit will be forfeited.
For amendments to Group Bookings made four (4) calendar months prior to the initial date of arrival, no charges will be incurred.
For amendments made within the four (4) calendar months but before two (2) calendar months prior to the initial date of arrival that lead to a reduction in the number of apartments or a shortening of stay of the Group Booking, a cancellation charge equivalent to 50% of the value of the amendment, will be applied to the deposit paid.
For amendments made within two (2) calendar months prior to the initial date of arrival that lead to a reduction in the number of apartments or a shortening of stay to Group Bookings, a cancellation charge equivalent to the value of the amendment, will be applied to monies paid.
Reservations relating to Private Group bookings involving four (4) or more apartments.
A signed Group Booking Contract will need to be submitted to "The Company" together with 50% Non-Refundable deposit three (3) calendar months, prior to the date of arrival.
The Full balance of the total reservation, must be paid one (1) calendar month prior to the date of arrival.
Failure to meet these payments, agreed dates and requirements will result in cancellation, without prior notification of any bookings.
In the unlikely event of cancellation on behalf of Serviced Properties Limited due to unforeseeable circumstances, a full refund will be made.
Cancellation will only be valid, if a cancellation number has been issued.
All bookings are provisional and subject to cancellation by "The Company", unless the full amount of the total value of the reservation together with the signed Booking Contract is received by "The Company".
Extras such as telephone calls, alcohol and other service supplied by "The Company" to individual guests, must be settled by the lead guest, in each apartment before their departure.
Confirmation for Long Stay Private Guests (more than 14 nights with negotiated lower rates)
A deposit equivalent to seven (7) night's accommodation is required, at least seven (7) nights, before the date of arrival or at the time of booking.
All or any "extras" charges must be settled by the guest, prior to vacating the premises.
Settlement of the account including the extras will be required on every seventh day of the stay, starting from the date of arrival.
All accommodation charges and any "extras" charges must be settled by the guest, prior to vacating the premises.
Cancellation for Long Stay Private Guests (more than 14 nights with negotiated lower rate).
By "The Client"
Cancellation received more than 7 nights in advance of agreed arrival date, no charge will be made and the deposit will be returned.
Cancellation received less than 7 nights in advance of agreed arrival date, one week's accommodation will be charged i.e. 7 nights at the negotiated rate.
For clients failing to arrive for a booking, "no-shows", seven (7) night's accommodation will be charged.
By "The Company"
"The Company" reserves the right to cancel the booking if:
1. The apartment(s) or part of it is closed due to circumstances beyond its control.
2. "The Client" becomes insolvent or enters into liquidation or receivership
3. To avoid a breach of these conditions.
4. It prejudices the reputation or causes or might cause in ''The
Company's" opinion, damage to the apartments and its common areas.
5. In any of these circumstances "The Company" will refund any payments
made in advance, but will have no further liability to "The Client".
Early Curtailment for Long Stay Private Guests (more than 14 nights with negotiated lower rate).
The guest will be charged for the remaining balance of nights of their original booking, not to exceed a maximum of seven nights, of our published tariff rate.
Early curtailment of a reservation will only be effective on the date of receipt of the request to cancel and must be made by written notification, or by acknowledged fax or e-mail to "The Company's" reservation department.
Early curtailment will only be regarded as valid if a confirmation, in writing by a manager, has been issued.
Amendments for Long Stay guests (more than 14 nights with negotiated lower rate).
By "The Client"
1. Amendments to numbers and or arrangements must be confirmed to "The Company" in writing.
2. Reduction in the numbers of nights/ apartments of the total value of the booking is subject to "The Company's" cancellation policy for Long Stay.
3. Amendment more than 7 nights in advance of agreed arrival date, no charge will be made and the deposit will be returned
4. Amendment less than 7 nights in advance of agreed arrival date, one week's accommodation will be charged i.e. 7 nights at negotiated rate.
By "The Company"
1. Should for any reason beyond its control, "The Company" need to make any amendments to your booking, "The Company" reserves the right to offer an alternative choice of facilities.
2. Should "The Client" make significant changes to the reservation or the expected number of guests, this may result in amendments in the rates applicable and or the facilities offered by ''The Company''.
Reservations and Deposits relating to Private individual(s):
Reservations made by private individuals will be considered confirmed if "The Client" supplies the deposit equivalent to one night's accommodation fee per apartment is reserved by credit/debit card.
Any other method of payment would need to be agreed beforehand with "The Company".
The credit card supplied must be in the name of the individual making the reservation and must be presented at time of check-in.
If a third party is paying for the accommodation and is not present at check-in it is essential that an authorisation form is completed by that person and returned to "The Company" before a booking can be confirmed.
Cancellation relating to Private individual(s):
By "The Client"
Cancellation of the reservation will only be effective on the date of receipt and must be made by written notification or by acknowledged fax or email to "The Company".
If cancellation is advised by telephone it will only be regarded as valid if a "cancellation reference number" has been issued by Serviced Properties Limited.
Cancellation will only be effective from the date of issue of the "Cancellation Reference number."
1. For cancellation of the whole, or part of the reservation, more than 24 hours prior to the date of arrival, no charge will be made and the deposit will be returned.
2. For cancellation of the whole, or part of the reservation, less than 24 hours prior to the date of arrival, one night's accommodation per apartment will be charged (equivalent to the deposit amount).
3. For clients failing to arrive for a booking, "no-shows", one night's accommodation per apartment will be charged (equivalent to the deposit amount).
By "The Company"
"The Company" reserves the right to cancel the booking:-
1. The apartment or part of it is closed due to circumstances beyond its control.
2. If "The Client" becomes insolvent or enters into liquidation or receivership
3. To avoid a breach of these conditions.
4. If it prejudices the reputation or causes damage to the apartments.
5. In any of these circumstances "The Company" will refund any payments made in advance, but will have no further liability to "The Client".
Proof of identification relating to Private individual(s)
The lead guest in each apartment will be required to show a signed and photographed identification i.e. a new type UK Driving Licence or passport at check-in.
A photocopy of this ID document will be taken by "The Company" on arrival for security purposes and will be disposed of, after checkout.
Charges and Payments relating to "Walk-ins" Private individual(s)
Unannounced guests, "walk-ins", must pay for their accommodation on arrival, in addition to the equivalent of one night's accommodation, which may be applied to any extra costs incurred by the guest.
The balance of this amount will be returned at departure.
All disputes should be addressed for the attention of the Managing Director, Serviced Properties Limited
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