Frequently Asked Questions
What is a serviced apartment?
A serviced apartment offers space and flexibility of home coupled with the service and comforts of a hotel.
What is included in my rate?
This varies from Location to location. Please visit the apartment description details on the website
How do I reserve my luxury apartment and how do I pay?
Payment is required at time of booking. For detailed information on accepted methods of payment, please refer to our terms and conditions.
I have booked my apartment, what happens next?
You will receive a confirmation of your booking, a receipt for payment and a copy of our terms and conditions 7-10 working days from making your booking.
Who do I contact if I have a query regarding my booking?
You can contact JMP Luxury by e-mailing your query to reservations@jmpluxury.com. Please provide your name, arrival date and booking number when making a query.
What is the check in/check out procedure?
This varies from location to location. The check in/out procedure will be detailed in your booking confirmation.
What time can I check in?
This varies from location to location. The check in/out procedure will be detailed in your booking confirmation.
What time is check out?
This varies from location to location. The check in/out procedure will be detailed in your booking confirmation.
What is the minimum stay?
With JMP there is no minimum stay*,
How often the apartments serviced and what can I expect?
Your apartment is serviced once a week between the hours of 9am to 5pm on a Monday or a Friday. The service will consist of a refresh clean of your apartment and the change of your linen and towels.
What extras can I pre book?
You can book anything from a fully stocked fridge on arrival, Late check out rooms, airport transfers to having your clothes laundered. Alternatively if there is a request not listed, simply call reservations on 0800 093 77 51
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